Scenes Background
Welcome to
Waterdrop Rewards!
By joining Waterdrop's Rewards program, you can earn points for every pound you spend, enjoy free shipping on all orders, and gain exclusive access to member-only events, sales, and more.
JOIN NOW

How it works?

Sign up
Visit the Waterdrop website and create an account. This will allow you to start earning rewards and receiving exclusive offers.
Earn Points
Once you're signed up, start making purchases and participating in other activities that earn you rewards.
Redeem Rewards
Once you've earned enough points, you can redeem them for discounts on future purchases, exclusive products, or other rewards offered by the loyalty program.
Ways to Redeem
Voucher
Redeem £2 For Every 1,000 Points
REDEEM
Product
Redeem Waterdrop Products & More
REDEEM
Other Gifts Option
Next Redemption Reward is up to you
GIVE ADVICE
Rewards Frequently Asked Question
1. 
How can I join the Waterdrop Rewards Program?
Joining the Waterdrop Loyalty Program is easy! Simply create an account with Waterdrop, and you're all set to start earning points.
2. 
How can I earn points in the Waterdrop Rewards Program?
Every time you make a purchase on our site, you'll earn 10 points per £1 spent. Additionally, check out our Rewards page to find more ways to earn points.
3. 
How can I redeem my points?
To redeem your points, visit your account and navigate to the "Rewards" section. Every 1,000 points can be redeemed for £2, and you can also use your points to obtain specific products.
4. 
Do my points ever expire?
No, there is no expiration date for rewards points.
5. 
Does my tier status expire?
No, your tier status will never expire.
6. 
Can I earn points for purchases made before joining the Rewards Program?
Yes! We value all purchases made by our customers. After joining the Waterdrop Rewards Program, simply provide us with the email address associated with your previous order, and we'll calculate your points. Please note that this may take some time to process.
7. 
What happens if I return a product that I earned points for?
If you return a product or request a full refund for your order, all the points you earned for that purchase will be deducted from your account.
8. 
Can I use my points in combination with other discounts or promotions?
Unfortunately, discount codes cannot be combined on our site. When you redeem your points, you will receive a coupon code, and only one code can be used per order.
9. 
How can I contact customer service for help with the Waterdrop Rewards Program?
Our customer support team is available 24/7 to assist with any issues you may encounter during the Waterdrop Rewards Program. If you have any questions or concerns, please call +1 888-352-3558, or send email to service@waterdropfilter.com.
Terms and Conditions for Waterdrop Rewards Program
Effective Date of Current Policy: January 2nd,2024
Eligibility
  • The Waterdrop Rewards Program is open to all customers of Waterdrop who create an account on www.waterdropfilter.com, the US site, not including wholesalers, resellers, or anyone who has joined our dropship program.
  • By participating in the Program, customers agree to these Terms and Conditions.
Program Details
  • Customers earn 10 points for every £1 they spend on Waterdrop products through our website. Points earned should only be based on the actual amount spent on Waterdrop products, and should not include any taxes or shipping fees paid by the customer.
  • Points can be redeemed for Waterdrop products or a discount on their next purchase. Every 1000 points can be redeemed for a discount of £2 on the next purchase.
  • Points are non-transferable, have no cash value, and cannot be exchanged for cash.
  • Waterdrop reserves the right in its sole discretion to modify or terminate the Program at any time.
Termination
  • Waterdrop reserves the right in its sole discretion to terminate the Rewards Program at any time, with or without notice to customers.
  • We may terminate or decline to renew your Membership at our reasonable discretion, including if we suspect that you have breached any provision of these Terms and Conditions, and as otherwise provided herein.
  • Waterdrop reserves the right to terminate the rewards account of any individual who is a wholesaler, reseller, or participant in our dropship program.
Modifications
  • Waterdrop reserves the right in its sole discretion to modify the Rewards Program and/or these Terms and Conditions at any time, with or without notice to customers.
  • Customers will be notified of any modifications to these Terms and Conditions via email or through the Rewards Program page.
Liability
  • Waterdrop is not responsible for lost or stolen rewards.
  • Waterdrop reserves the right in its sole discretion to adjust points or rewards due to system change, we’ll post the points adjustment announcement on our site, and may email notify our rewards member.
Governing Law
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of California, United States of America.
Contact Information
  • For questions or concerns regarding the Program or these Terms and Conditions, please contact us at service@waterdropfilter.com.
Privacy Policy
  • Personal information collected through the Rewards Program will be used in accordance with Waterdrop's Privacy Policy, which can be found on our website.
Limited Time Offer #2: Referral Rewards Upgrade
  • From Nov. 09 to Nov. 30, we encourage all Waterdrop enthusiasts to share the love for our brand and earn points for both themselves and their friends!
Here’s how it works:
  • Share 1 to 3 friends, the referrer can earn 2,000 rewards points, each of the referred friends will receive 1,000 rewards points.
  • Share 4 to 6 friends, the referrer can earn 5,000 rewards points, each of the referred friends will receive 1,500 rewards points.
  • Share more than 7 friends, the referrer can earn 10,000 rewards points, each of the referred friends will receive 2,000 rewards points.
  • Besides the rewards above, the top referrer can get a G3 RO System for free, the referrer’s successful referral must reach 20.
Referral Process:
  • A successful referral means the referred friend enters the referral link provided by the referrer, and have receives the friend incentive from the Waterdrop Referral Program. In this case, there is no need for the referred friend or referrer to make a purchase in order to earn these rewards points.
Reward Points Distribution:
  • While reward points won’t be distributed during the Labor Day Sale, please rest assured that all referrals made between Nov. 09 to Nov. 30 will be reviewed. The well-earned rewards will be distributed by mid-December.