Service policy
Shipping policy
Shipping rates and
delivery
estimates
- Shipping Method
- UK Standard Shipping
- UK Express Shipping
- Estimated Delivery Time
- 2-4 Business Days
- 1-2 Business Days
- Costs
- Free
- £3.99
* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.
Handling Time:
We need 24h to 48h to prepare your order, most
of the
packages will be shipped out within 24 hours except weekends and holidays.
Track your order
Once your order is shipped, you will receive
an email
from us containing the tracking information. Tracking information is also available in your
"Order Details"
page.
Shipping areas
The products can be delivered to the most
regions of the
UK except military BFPO address (postcode starting with BT, BFPO, BF1, HA46DQ, D18CX65, E41TR26,
D24HK7D),
Channel Island (GUERNSEY, JERSEY, IRELAND).
International shipping
We are sorry that the international shipping
service is
not supported for the time being.
Shipping Carriers
Amazon functions as our logistics partner to ship out Waterdrop products. They will choose the
carrier that
they think works best for our customers.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Note: We don't accept requests to specify a certain carrier to deliver the package.
Shipping origin
We work with multiple Amazon warehouses in the
United
Kingdom, will arrange shipments from closest warehouse nearby your address.
* If you have any questions, you can contact
our
customer contact customer service within 24h for help via LiveChat or email to
service@waterdropfilter.com,
we will reply to you as soon as possible!
Return & Refund policy
Thanks for shopping at Waterdrop. We
appreciate the fact
that you like to buy the stuff we build. We also want to make sure you have a rewarding
experience while
you’re exploring, evaluating, and purchasing our products.
Order Cancellations:
If you wish to cancel an order, please contact our customer service team
If you contact us within 24 hours of purchase:
Since most orders ship the same day, kindly
email us at
contact service@waterdropfilter.com or call us at
(888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for
standard items
canceled before shipment. If the package has already been shipped, we will provide a prepaid
label for
return, and once we receive the package from you, we will issue a refund.
If you contact us after 24 hours of purchase:
In such cases, you will need to bear the
shipping fee if
the package is already shipped (subject to our
system status, not the order status).
The product must be damage-free, packed in
the original
packaging we sent to you, and returned with the
original receipt of purchase.
We will process your refund after receiving
the
package.
30-day Risk-free Return Policy:
You are eligible to return any item(s) within 30 days of receipt. All returned items must be disassembled and repackaged as they were originally received. The 30-day risk-free return policy applies to all item(s). No restocking fee will be charged, but customers are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue. Please note that the 30-day risk-free return policy is only valid for orders within the United Kingdom.
Return after 30 Days of Receipt:
You may still return any item after 30 days of receipt. In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund. All returned items must be disassembled and repackaged as they were originally received. A 10% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.
1-year Warranty:
1. Defective Products:
If you receive a product with quality issues
or
damages, please contact our customer service team within 30
days of receipt. We will provide you with a free exchange service. Please provide order
information and
photos of the damaged product when contacting our customer service team for better assistance.
2. Non-Quality Issues:
If you wish to exchange a product for
non-quality-related reasons, please note the following:
The product must be within 30 days of
purchase and
unused.
The product must be returned in its original
packaging,
along with the original purchase receipt.
You will be responsible for the re-shipping
costs.
Please note that the exchange policy is only
applicable
to orders made on the official
waterdropfilter.co.uk.
How to Return a Product?
If you would like to return a product, please
follow
these guidelines:
Step 1: Contact our customer service
team before
returning a product. We will respond with return
instructions within 24 hours.
How to contact us:
Email: service@waterdropfilter.com
Toll-free Tel: (888)-352-3558
Step 2: Prepare the package after
receiving
confirmation from the customer service team, and please
note the
following requirements:
Include the order number in the package. You
can print
out the order detail page or leave a note inside the
package.
Ensure the package contains the original
receipt of
purchase.
Return the product in the original packaging
we
provided.
The product must be damage-free (this does
not apply to
defective products, as damage will void the
refund).
Step 3: Contact our customer service
and provide
your return tracking number. We will track the
package and
process your refund within 5 working days after receiving and inspecting the package.
General Information for All Returns:
You are responsible for shipping the products
to the
return address provided.
Returned items will undergo inspection before
issuing a
refund.
Refunds will be processed within 5 working
days after
the item has been inspected, and it may take 4-7 days
to be reflected in your credit card statement.
We highly recommend using a traceable and
insurable
shipping method for your return. We are not responsible
for returns lost or damaged in transit, and you will need to file a shipping claim.
Please note that orders made via 3rd-party
sellers,
including Amazon, are not eligible for our return
policy.
All returned items must be disassembled and
repackaged
as they were originally received. Items returned in
a condition other than "like new" will be subject to a 10% restocking fee to cover repairs or
part
replacement. The restocking fee will be deducted from your refund.
Return Address: Contact our customer
service for
a return address.
Note: If you are returning a
Reverse Osmosis
or any other large / high value item (that cost more
than £100)
you must contact us. Large / Special Items Please note that the following large / high value
items must be
returned in their original condition or at least in a reasonable / re-sellable condition. The
above special
items which have been opened will only be refunded if they prove to be faulty, or damaged.
Price Match Policy:
At Waterdrop, we highly value our customers'
shopping
experience. That's why we offer a 30-day price match guarantee. If you happen to notice a price
reduction on
the item you purchased at waterdropfilter.co.uk within 30 days of your purchase, you are
eligible to claim a
price-match refund. To request a refund, please contact us at service@waterdropfilter.com. We
are here to
assist you promptly.
Note: This Waterdrop price-change refund
policy only
applies to items shipped and sold by
waterdropfilter.co.uk. If you're buying from a different vendor, you'll need to contact that
seller if the
price drops.
Terms of service
Overview
This website is operated by Waterdrop.
Throughout the site, the terms "we", "us" and "our" refer to Waterdrop. Waterdrop offers this
website, including all information, tools and services available from this site to you, the
user, conditioned upon your acceptance of all terms, conditions, policies and notices stated
here.
These terms of service apply to all users of
the site, including without limitation users who are browsers, vendors, customers, merchants,
and/ or contributors of content.
If you do not agree to all the terms and
conditions of this agreement, then you may not access the website or use any services.
You can review the most current version of the
terms of service at any time on this page. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website following the posting
of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They
provide us with the online e-commerce platform that allows us to sell our products and services
to you.
Section 1 - Online store terms
You may not use our products for any illegal
or unauthorized purpose nor may you, in the use of the Service, violate any laws in your
jurisdiction (including but not limited to copyright laws). A breach or violation of any of the
Terms will result in an immediate termination of your Services.
Section 2 - General conditions
We reserve the right to refuse service to
anyone for any reason at any time.
You understand that your content (not
including credit card information), may be transferred unencrypted and involve (a) transmissions
over various networks; and (b) changes to conform and adapt to technical requirements of
connecting networks or devices. Credit card information is always encrypted during transfer over
networks.
You agree not to reproduce, duplicate, copy,
sell, resell or exploit any portion of the Service, use of the Service, or access to the Service
or any contact on the website through which the service is provided, without express written
permission by us.
Section 3 - Accuracy, completeness and
timeliness of information
We are not responsible if information made
available on this site is not accurate, complete or current. Any reliance on the material on
this site is at your own risk.
Section 4 - Modifications to the service
and prices
Prices for our products are subject to change
without notice.
We reserve the right at any time to modify or
discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any
third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products or services
Certain products or services may be available
exclusively online through the website. These products or services may have limited quantities
and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as
accurately as possible the colors and images of our products that appear at the store. We cannot
guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product
pricing are subject to change at anytime without notice, at the sole discretion of us. We
reserve the right to discontinue any product at any time. Any offer for any product or service
made on this site is void where prohibited.
We do not warrant that the quality of any
products, services, information, or other material purchased or obtained by you will meet your
expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of billing and account
information
We reserve the right to refuse any order you
place with us. We may, in our sole discretion, limit or cancel quantities purchased per person,
per household or per order. These restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use the same billing and/or shipping
address. In the event that we make a change to or cancel an order, we may attempt to notify you
by contacting the e-mail and/or billing address/phone number provided at the time the order was
made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors. You agree to provide current, complete and
accurate purchase and account information for all purchases made at our store. You agree to
promptly update your account and other information, including your email address and credit card
numbers and expiration dates, so that we can complete your transactions and contact you as
needed. For more detail, please review our Returns Policy.
Section 7 - Optional tools
We may provide you with access to third-party
tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide
access to such tools "as is" and "as available" without any warranties, representations or
conditions of any kind and without any endorsement. We shall have no liability whatsoever
arising from or relating to your use of optional third-party tools.
Section 8 - Third-party links
Certain content, products and services
available via our Service may include materials from third-parties.
Third-party links on this site may direct you
to third-party websites that are not affiliated with us. We are not responsible for examining or
evaluating the content or accuracy and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for any other materials, products,
or services of third-parties.
Section 9 - User comments, feedback and
other submissions
If, at our request, you send certain specific
submissions (for example contest entries) or without a request from us you send creative ideas,
suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or
otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction,
edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you
forward to us. We are and shall be under no obligation (1) to maintain any comments in
confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor,
edit or remove content that we determine in our sole discretion are unlawful, offensive,
threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates
any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate
any right of any third-party, including copyright, trademark, privacy, personality or other
personal or proprietary right. You further agree that your comments will not contain libelous or
otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware
that could in any way affect the operation of the Service or any related website. You may not
use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us
or third-parties as to the origin of any comments. You are solely responsible for any comments
you make and their accuracy. We take no responsibility and assume no liability for any comments
posted by you or any third-party.
Section 10 - Personal information
Your submission of personal information
through the store is governed by our Privacy Policy. To view our Privacy Policy.
Section 11 - Errors, inaccuracies and
omissions
Occasionally there may be information on our
site or in the Service that contains typographical errors, inaccuracies or omissions that may
relate to product descriptions, pricing, promotions, offers, product shipping charges, transit
times and availability. We reserve the right to correct any errors, inaccuracies or omissions,
and to change or update information or cancel orders if any information in the Service or on any
related website is inaccurate at any time without prior notice (including after you have
submitted your order).
We undertake no obligation to update, amend or
clarify information in the Service or on any related website, including without limitation,
pricing information, except as required by law. No specified update or refresh date applied in
the Service or on any related website, should be taken to indicate that all information in the
Service or on any related website has been modified or updated.
Section 12 - Disclaimer of warranties;
limitation of liability
In no case shall Waterdrop, our directors,
officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or
licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive,
special, or consequential damages of any kind, including, without limitation lost profits, lost
revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in
contract, tort (including negligence), strict liability or otherwise, arising from your use of
any of the service or any products procured using the service, or for any other claim related in
any way to your use of the service or any product, including, but not limited to, any errors or
omissions in any content, or any loss or damage of any kind incurred as a result of the use of
the service or any content (or product) posted, transmitted, or otherwise made available via the
service, even if advised of their possibility. Because some states or jurisdictions do not allow
the exclusion or the limitation of liability for consequential or incidental damages, in such
states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 13 - Termination
The obligations and liabilities of the parties
incurred prior to the termination date shall survive the termination of this agreement for all
purposes.
Section 14 - Entire agreement
The failure of us to exercise or enforce any
right or provision of these Terms of Service shall not constitute a waiver of such right or
provision.
These Terms of Service and any policies or
operating rules posted by us on this site or in respect to The Service constitutes the entire
agreement and understanding between you and us and govern your use of the Service, superseding
any prior or contemporaneous agreements, communications and proposals, whether oral or written,
between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against
the drafting party.
Section 15 - Changes to terms of service
You can review the most current version of the
Terms of Service at any time at this page. We reserve the right, at our sole discretion, to
update, change or replace any part of these Terms of Service by posting updates and changes to
our website. It is your responsibility to check our website periodically for changes. Your
continued use of or access to our website or the Service following the posting of any changes to
these Terms of Service constitutes acceptance of those changes.
Section 16 - Contact information
Questions about the Terms of Service should be
sent to us at service@waterdropfilter.com.
Section 17 - Governing Law
These Terms of Service and any separate
agreements whereby we provide you Services
shall be governed by and construed in accordance with the laws of US.
Pawaii Inc.
251 Little Falls Drive, City of Wilmington,
County of New Castle, DE 19808
Payment Method
Pay With
Credit/Debit Card
The available credit card options are listed
above. The
credit card companies listed above are the most commonly used credit cards on this website. Do
not worry if
your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that Waterdrop does not collect
your
credit/debit card number or personal information when you make a payment. For questions
regarding your
transactions on our site, please consult your card-issuing bank for information.
Pay With Paypal
When you place an order with Paypal you will
be
redirected to the PayPal payment page, where you can confirm your payment by logging in with
your PayPal
username and password.
You may still check out even without a PayPal
account.
To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page
where you
can enter your credit card information or complete your payment safely via PayPal.
Pay With Afterpay
Shop now. Pay later. Always interest-free.
Get your favorite now and pay for it over 4
equal
payment installments. Your purchase will be split into 4 payments, payable every 2 weeks
Pay with Klarna
4 interest-free payments & Enjoy now, pay
later
Split the cost of your purchase into 4
payments, paid
every 2 weeks beginning at the time your order is confirmed (usually the shipping date). No
interest or
added fees when you pay on time!
Start enjoying what you’ve ordered. Make
payments after
trying the product. No interest and only pay for what you keep!
About Klarna： https://www.klarna.com/uk/how-klarna-works/
Klarna Customer Service： https://www.klarna.com/uk/customer-service/
Pay with other methods
You could also pay with Shop Pay, Apple Pay
and Google
Pay, you may choose anyone you like
Privacy policy
This privacy policy
describes how your personal information is collected, used, and shared when you visit or make a
purchase from waterdropfilter.co.uk (the "site").
Personal information we collect
When you make a purchase or attempt to make a
purchase through the Site, we collect certain information from you, including your name,
shipping address, email address, and phone number.
How do we use your personal information?
We use the information that we collect
generally to fulfill orders placed through the site (including processing your payment
information, arranging for shipping, and providing you with invoices and/or order
confirmations). Additionally, we use this information to:
-Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
-Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
Sharing your personal information
We may also share your personal information to
comply with applicable laws and regulations, to respond to a subpoena, search warrant or other
lawful request for information we receive, or to otherwise protect our rights.
Data retention
When you place an order through the site, we
will maintain your order information for our records unless and until you ask us to delete this
information.
Text Marketing and notifications
By entering your phone number in the checkout
and
initializing a purchase, subscribing via our subscription form or a keyword, you agree that we
may send you
text notifications (for your order, including abandoned cart reminders) and text marketing
offers. You
acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from
receiving text
marketing messages and notifications reply with STOP to any mobile message sent from us or use
the
unsubscribe link we provided you within any of our messages. You understand and agree that
alternative
methods of opting out, such as using alternative words or requests will not be accounted as a
reasonable
means of opting out. Message and data rates may apply. For any questions please text HELP to the
number you
received the messages from. You can also contact us for more information. If you wish to opt out
please
follow the procedures above.
Cookies And Similar Technologies
Technologies: cookies, tracking pixels, and
other
similar technologies are used by Waterdrop and our Third-Party Service Providers, such as
Facebook and
Google. These technologies are used in analyzing trends, administering the site, tracking users’
movements
around the website, and gathering demographic information about our user base as a whole. We may
receive
reports based on the use of these technologies by these companies only on an aggregated basis.
Advertising: We partner with our Third-Party
Service
Providers to display advertising to manage our advertising on other sites. Our Third-Party
Service Provider
may use technologies such as cookies to gather information about your activities on this site in
order to
provide you with advertising based on your browsing activities and interests. We will obtain
your prior
explicit consent and involve a clear affirmative action before providing this advertising
service to you. If
you wish to not have this information used for the purpose of serving you interest-based ads,
you may
opt-out by contacting us at
service@waterdropfilter.com
.Changes
We may update this privacy policy from time to
time in order to reflect, for example, changes to our practices or for other operational, legal
or regulatory reasons.
Contact us
For more information about our privacy
practices, if you have questions, or if you would like to make a complaint, please contact us by
email at
service@waterdropfilter.com