* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.

We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.

The products can be delivered to the most regions of the UK except military BFPO address (postcode starting with BT, BFPO, BF1, HA46DQ, D18CX65, E41TR26, D24HK7D), Channel Island (GUERNSEY, JERSEY, IRELAND).

We are sorry that the international shipping service is not supported for the time being.

Amazon functions as our logistics partner to ship out Waterdrop products. They will choose the carrier that they think works best for our customers.
Note: We don't accept requests to specify a certain carrier to deliver the package.

We work with multiple Amazon warehouses in the United Kingdom, will arrange shipments from closest warehouse nearby your address.

* If you have any questions, you can contact our customer contact customer service within 24h for help via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!